In March, Barbara Carroll purchased three boxes of toilet paper for her job as a building manager in Georgia. The items were delivered to her home, but when Carroll went to check her bank statement days later, she saw that over $7,000 had been deducted from her account.
She tells WSBTV, "There was this order for three cases of toilet paper for $88.17 and shipping $7,455 for a total of $7,543.12... After I screamed I thought, 'Oh this is not a problem, this is Amazon and Amazon will take care of it.'"
The thought that Amazon would help square things up gave Carroll some relief-- until she learned the toilet paper came from a third-party seller, and that Amazon would not be able to help. Amazon, Caroll says, doesn't stand behind their third-party sellers.
"The shipping guarantee covers nothing about the charges so they wouldn't even go any further," Carroll told Pozen. "I am willing to pay the charges, but they have to be normal charges."